Sales Manager
Company: Smollan
Location: Tanzania
Application Deadline: N/A
Qualifications
- Degree, Higher or Basic Diploma in sales & marketing or relevant field
- 3 Years’ or more experience in the FMCG Industry as a senior sales representative
Competencies
- Sales management
- People management
- Effective Administration
- Customer Service Skills
- Communication Skills (verbal & written)
Responsibilities
- Achievement of Set Sales objectives
- Direct all sales activities to maximize sales revenues
- Ensure breakdown of Daily & Weekly agreed sales targets and communication of the same
- Continuous monitoring and evaluation of the weekly sales target
- Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve set sales results that meet client objectives
- Continually benchmark and optimize sales achievement processes against best practice
- Ensure execution of the route to market retail program
- Ensure sales volume growth through demand creation
- Monitor and check quality of work produced by FSR and take corrective action when necessary
- Ensure feet on street of the FSR team
- Provide regular feedback to Field Sales Manager
- Account management alignment
- Ensure distributor management through working closely with distributors and other partners to meet and exceed sales growth targets
- Ensure detailed sales target control
- Address and follow-up all customer queries and problems
- Stay abreast of the market and competitors
- Meet client / customer and company performance standards and ensure subordinates do likewise
- Operational excellence
- Keep up to-date Joint Business plans (JBPs) and has at least quarterly business review sessions with client to unlock growth opportunities
- Work closely with the client account teams to meet sales & growth targets
- Keep up to date distributor contacts
- Document and manage expenditures
- Ensure effective and efficient management of Smollan assets including HHT devices
- Ensure compliance of set regulations between FSR and distributor
- Implement and maintain sales operational excellence, policies and procedures including standard operating procedures
- Develop and maintain relevant database of FSR customers
- Ensure accurate information is recorded and quality checked
- Take corrective action where necessary
- Conduct monthly and quarterly FSR RAG performance reviews
- Submit daily & weekly reports to field sales manager
- Keep abreast of new developments in the industry and communicate new developments to FSR and Sales Manager
- Work closely with KD customer service department to ensure timely dispatch and delivery of customer orders
- Agree on deliverables, scope and timelines with field sales managers
- Effective People Management
- Communicate and ensure goals and objectives are in line with company objectives and that agreed goals, objectives and deadlines are achieved
- Ensure FSRs achieve key sales outputs as per goals set
- Manage FSRs performance, taking corrective action (in line with Code of Conduct) when staff’s conduct or performance is not in line with company and agreed standards, policies & procedures
- Provide feedback to management
- Allocate work to FSRs
- Provide performance feedback to the FSRs
- Identify training needs and communicate the same to L&D or HR
- Manage and motivates sales teams through training and coaching in accordance with set company policies
- Manage implementation and maintenance of the disciplinary code and grievance procedure
- Conduct weekly FSR staff meetings
- Continually provide feedback at all levels
- Liaise with HR department regarding all problems and enquiries relating to the payment of sales staff
- Effective Team & Self-Management
- Ensure all information is cascaded and escalated in a timely and accurate manner
- Manage your FSR teams accordingly
- On ground trucking of FSR activities & performance
- Providing timely and accurate daily records including FSR attendance
- Ensure your teams are working in their respective planned Call cycle and manning principle is adhered
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs