Senior Officer – Channel Application Support
Company: Information Technology Department
Location: Tanzania
Application Deadline: Monday 3rd March, 2025
Qualifications
- Degree in Computer Science, IT, or related qualification
Competencies
- Knowledge of Core banking applications and digital banking platforms
- Understanding of IT Service Management (ITSM), including ITIL framework
- Understanding of cybersecurity principles and banking regulations
- Ability to work with IT teams, vendors, and business users
- Knowledge of IT related practices, principles and regulations
- Ability to work in tight deadlines and within constraints
- Ability to operate in a performance driven organization
- Technical Skills – SQL, Unix/Linux, API integration, application servers
- Monitoring & Troubleshooting skills
Responsibilities
- Monitor and maintain banking applications, ensuring minimal downtime and optimal performance
- Troubleshoot and resolve technical issues related to banking channels
- Work with vendors and development teams to implement updates, patches, and new features
- Ensure applications comply with banking regulations, security policies, and industry standards
- Assist branch staff, customers, and other stakeholders with application-related issues
- Manage APIs and middleware connecting banking channels to core banking systems
- Use monitoring tools to track system performance and generate reports for management
- Support issues raised via service desk and ensure escalated tickets are closed timely
- Ensure issues are sorted within the SLA time