T24 Application and Digital Channel Support Officer
Company: NCBA Bank
Location: Tanzania
Application Deadline: Not specified
Qualifications
- Bachelor’s degree in Computer Science, Information Technology or related field
- Minimum 5 years’ experience with 3 years in a managerial role within a large highly digitized organization
- Certification in COBIT, ITIL preferred
- Database and development skills (Oracle, MS SQL)
- Experience with Windows, Linux, Unix operating systems
- Experience in Digital Application support in medium to large organizations
Competencies
- Enterprise architecture, road mapping and future proofing technology platforms
- Leadership for employee satisfaction and change management
- Performance Management for optimizing employee productivity
- Knowledge of IT Applications architecture in medium to large banks
- Technical skills for Application design and operations activities
- Understanding and application of relevant banking policies and procedures
Responsibilities
- Provide first level support for Digital banking solutions, Core banking and auxiliary systems
- Ensure stability in banking platforms and timely address of logged calls
- Collaborate with vendors and system experts to resolve software and service problems
- Contribute to the Business Continuity Plan and Disaster Recovery plans for IT operations
- Manage internal and external customer complaints and satisfaction index
- Ensure effectiveness of Technology Applications against risks related to data loss and unauthorized access