Senior Manager; Mass Affluent
Company: NMB Bank Plc
Location: Head Office, Hq
Application Deadline: 14-Mar-2025
Qualifications
- Bachelor’s degree in business studies, banking, finance or economics
- Master’s degree in business administration and or management is preferred
- A minimum of 7 years’ relevant working experience in Premier Banking Operations with focus on Mass Affluent
- At least 3 years as a senior leader
Competencies
- Business understanding of Mass Affluent clients
- Strong understanding of banking and lending products
- Knowledge of legislation and regulations affecting banking
- Interpersonal skills
- Planning and organizing skills
- Self-empowerment for open communication, teamwork, and trust
- Excellent oral, written and interpersonal communication
- Presentation and strong closing skills
- Leadership and influencing skills
- Selling and negotiation skills
- Personal motivation and drive
- Ability to work independently and collaboratively
- Strong Relationship Management skills
Responsibilities
- Grow mass affluent portfolio and portfolio management for premier segment
- Develop and implement tactical market plans
- Formulate deepening models for customer upgrade strategies
- Implement customer engagement and portfolio strategy
- Conduct customer focus groups and competitor reviews
- Formulate sales and marketing plans
- Ensure management of client portfolios
- Enhance and expand bank relationships with clients
- Monitor client accounts and performance
- Research market conditions for opportunities and obstacles
- Create strategies for client acquisition and retention
- Build and develop high performing teams
- Proactively develop team’s skills and knowledge
- Ensure resolution of customer queries and complaints
- Effective resource planning and management
- Create empowering environment for team members
- Ensure appropriate client direction and service